The Texas Department of Transportation (TxDOT) has launched the second phase of the free roadside assistance program. The second phase launched today, September 28th. HERO, or the Highway Emergency Response Order, has committed to helping drivers who may be stranded while changing flat tires, assisting in providing gas, removing small debris items, and also assisting in roadside assistance. HERO is also equipped to be present at crash sites with first responders and traffic control and coordination.
The first phase of the TXDOT free roadside assistance program began on August 31st and offered drivers assistance across five routes. Now the route assistance has doubled to ten locations and includes I-35, I-10, I-37, US 90, US 281, SH 151, Loop 410, and Loop 1604. Mario Jorge is the San Antonio District Engineer and claims “The HERO program has proven to be a valuable service for the greater San Antonio area community. During the first month of service, the HERO program has successfully provided assistance at approximately 1,500 incidents. We are excited to continue to improve on the success of this program that has already benefited so many drivers.”
The free roadside assistance program is currently active and available from Monday to Friday, from 9:00 am to 5:00 pm. The first two phases of TxDOT are officially underway and the third phase is scheduled to launch in November of 2020. The third phase of the project is scheduled to offer some services that will be available on nights and weekends to the residents of San Antonio.
The HERO program that TxDOT has launched functions to serve and protect the residents of San Antonio while they’re driving. Hopefully, the second phase of the program will make the organization even more effective and helpful as they strive to serve the residents of San Antonio. For more information on the HERO program and about the ways in which TxDOT is serving the citizens of San Antonio as they take to the road, click HERE.
